Shipping policy

We offer Free Shipping on All Orders over $35 within the US. 

Custom Sneakers:
Estimated Processing Time (time to complete the artwork): 4 weeks.
Estimated Shipping Time (after artwork is completed): 1-5 business days.

T-Shirts & Accessories:
Estimated Processing Time: 1-2 business days.
Estimated Shipping Time: 2-8 business days.

BE AWARE:

  • The total delivery time is Order Processing Time + Shipping Time.
  • In case of natural disasters and other unusual events, deliveries might take longer than expected, it will depend on the carrier’s possibilities at that time.
  • In some cases, shipping could take longer based on location. Generally, items ship as soon as possible.
  • Customs/Import taxes and fees, according to the nature of each location, shall be borne by the customer, and he must be aware of its details according to its locations.

SOMETHING MISSING IN THE DELIVERY:

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please contact us. 

ORDER CANCELLATION:

Please accept our apologies, occasionally we have to cancel orders for some reasons:

1-Product unavailability: We try to get as many choices as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
2-Customer cancellation: If you have requested to cancel part or all of your order before it is processed.

Our Shipping and Delivery Policy forms part of and must be read in conjunction with the website's Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time. We (Joy’s) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. 

JOY'S is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If you would like to change this address, you may do so before checking out. After you have already paid the order in full, your should always reach out to info@joyscustoms.com for help. We cannot change the shipping address once it is shipped out. Once an order has been delivered to the incorrect address, we cannot be held responsible for lost or stolen packages.

If you have any questions, please get in touch with us at info@joyscustoms.com.