Politique de remboursement

Last updated: August 4, 2026
This forms part of and should be read together with our Terms of Service.

FOR CUSTOM SNEAKERS:

No refunds or exchanges. All custom sneakers are made to order and customized specifically for each customer. Because of the personalized nature of these products, all sales are final, and returns or exchanges are not accepted. However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for any issues through our email info@joyscustoms.com

FOR T-SHIRTS:

  1. You can return your item within 14 days of delivery.
  2. Return shipping costs are customer's responsibility—unless the item arrived damaged or there's a printing error. In that case, simply reach out to us via email and we’ll make it right.
  3. Exchanges are treated as a return and new order.
  4. Items must be unused, unworn, unwashed, and returned in their original condition.

FOR BACKPACKS:

  1. You can return your item within 14 days of delivery.
  2. Return shipping costs are customer's responsibility—unless the item arrived damaged or there's a printing error. In that case, simply reach out to us via email and we’ll make it right.
  3. Exchanges are treated as a return and new order.
  4. Items must be unused, unworn, unwashed, and returned in their original condition.

CANCELLATIONS:

Cancellations may be requested within 24 hours after the order is placed.
Bulk Orders and Business Orders are also subject to the cancellation provisions in our Terms of Service and any accepted proposal or Written Agreement.

DAMAGED, INCORRECT, OR NONCONFORMING ITEMS:

Customers should inspect their order promptly after delivery. Visible shipping damage, incorrect items, personalization errors, or other material issues should be reported as soon as reasonably possible, preferably within seven calendar days after delivery.

Please email info@joyscustoms.com and include:

  1. Your order number
  2. A description of the issue
  3. Clear photographs or video
  4. Photographs of the packaging and shipping label when shipping damage is involved

The affected product and packaging must be preserved until our review is completed. After reviewing the order and the information provided, we may offer an appropriate resolution when:

  1. A duplicate payment was made because of a technical or payment-processing error.
  2. The product arrived damaged.
  3. The incorrect product or personalization was provided because of an error on our part.
  4. We determine that the customization contains a material error caused by us and does not substantially conform to the final approved mockup or written order specifications.
  5. We determine that another resolution is appropriate based on the specific circumstances.

PLEASE NOTE THAT:

  • Normal handmade variations, minor color differences, and details reasonably consistent with the approved mockup and/or listing picture are not considered errors.
  • Depending on the issue, the resolution may include correcting, repairing, replacing, reproducing, or refunding the affected item or affected portion of the service.
  • A resolution will ordinarily apply only to the affected item. An issue involving one item does not automatically qualify an entire order for a refund, replacement, or reproduction.
  • Customers must provide us with a reasonable opportunity to inspect and address the issue before arranging repairs, alterations, replacement production, disposal, destruction, or other corrective action through another party.

METHODS OF PAYMENT AND REFUND:

If a refund is necessary because of any of the circumstances previously mentioned, we will refund your order to the original payment method once it has been processed.

REFUND CYCLE:

The complete refund processing time normally takes 3-5 business days, depending on your financial institution.

NOTE: Joy’s reserves the right to make any changes in the return policy. Any changes will be updated on our website.