Versand

Last updated: August 4, 2026
This forms part of and should be read together with our Terms of Service.

COSTS AND ESTIMATES:
We offer Free Shipping on All Orders over $60 within the US. 

Custom Sneakers:
Estimated Processing Time (time to complete the artwork): 5 weeks.
Estimated Shipping Time (after artwork is completed): 1-5 business days.
Estimated Processing and Shipping Times for Custom Bulk Orders depend on our availability and any prior discussion.

T-Shirts & Accessories:
Estimated Processing Time: 1-2 business days.
Estimated Shipping Time: 2-8 business days.

SOMETHING MISSING IN THE DELIVERY:

For logistical reasons, items from the same order may be shipped in separate packages. This does not mean that you will be charged additional shipping fees. However, if you are still concerned about your missing item(s), please contact us. 

CHANGE OF ADDRESS:

To request a change in address, contact info@joyscustoms.com as soon as possible. We cannot change the shipping address after the package has been transferred to the carrier.

PLEASE NOTE THAT:

  • The total delivery time is Order Processing Time + Shipping Time.
  • All processing and shipping times are estimates unless a specific deadline is confirmed by us in writing.
  • Natural disasters, severe weather, carrier disruptions, customs delays, and other unusual events may cause deliveries to take longer than expected.
  • In some cases, shipping could take longer based on location. Generally, items ship as soon as possible.
  • International customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other charges required by their country.
  • Joy’s is NOT responsible for delays, additional charges, or nondelivery caused by incorrect or incomplete shipping information provided by the customer. Customers are responsible for providing a complete and accurate shipping address.
  • If a package is returned because of an incorrect address, refusal, failed delivery, or failure to collect it, the customer is responsible for any reshipping costs.
  • We are responsible for the package until it is delivered to the shipping address provided. After confirmed delivery, we are NOT responsible for theft, weather exposure, mailroom handling, internal distribution, or loss occurring afterward.


We reserve the right to update this Shipping and Delivery Policy at any time. The version in effect when the order is placed will apply to that order. If you have any questions, please get in touch with us at info@joyscustoms.com.